Privacy

Privacy Policy

See also our Delivery, Returns Policy and TERMS & CONDITIONS here.

This policy is to help you understand what information we Natural Spa Supplies Ltd collect, how we use it and what choices you have about it. This is to address some new European privacy rules (which apply to users within and outside of the EU) which are effective from 25th May 2018.

We are committed to protecting your privacy; we will only use the information that we collect about you lawfully (General Data Protection Regulations – EEC). We collect information about you for two reasons: Firstly to process your order, and secondly to provide you with the best possible service.

A photo of a Greek statue holding her garment in order to protect her privacy

We don’t sell or otherwise pass on any personal information you provide to third parties other than when order details are processed as part of the order fulfillment process.

We Need to Keep some Details to Send and Service Your Orders

When you register on the Natural Spa Supplies website www.naturalspasupplies.co.uk, you give us certain information voluntarily. This includes your name, address, email address, phone number and any other information you give us.

If you buy something on www.naturalspasupplies.co.uk we will collect contact information (name, address, delivery address and phone number) and details of what you bought. We will communicate order information with you primarily via email and sometimes by phone.

Data collected by this site is used to:

a. Take and fulfill customer orders – such as contact details and the items you have ordered.

b. Administer and enhance the site and service.

c. Only disclose information to third parties for to provide essential services and for goods delivery purposes.

When You Make A Payment

Your payment information is gathered at a checkout portal which is operated and secured by Sage Pay or Paypal.

Sage Pay is level 1 PCI DSS compliant and are active members of the PCI SSC (Security Standards Council). Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks.

Paypal is a 3D-Secure authentication managing the interaction between your card issuing bank and you.

Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with, the information remains with the bank. Natural Spa Supplies Ltd have no access to this sensitive data.

Orders taken over the telephone are dealt with in a traditional manner and customers are asked for their payment details. Payment card details typed directly into the Sage Pay terminal and only if we need to retry, such as due to signal failure will we make a paper record just, until the transaction has been completed.

Natural Spa Supplies Ltd complies fully with GDPR. That is to say the data must be:

a.  Fairly and lawfully processed;

b. Processed for limited purposes;

c. Adequate, relevant and not excessive;

d.  Accurate;

e. Not kept longer than necessary;

f. Processed in accordance with the data subject’s rights;

g. Secure;

h. Not transferred without adequate protection.

j. Your data will be remain registered on the website www.naturalspasupplies.co.uk for as long as you wish. Upon request we will remove our files, information or any specific item which would identify you uniquely.

k. You may at any time email us and ask us to delete your account and related data.

The Storage of Digital Information

Whenever you use a website, mobile application or other Internet service, certain information is created and logged automatically. The same is true when you use www.naturalspasupplies.co.uk.

Here are some of the types of information we collect:

Log data. When you use www.naturalspasupplies.co.uk, our servers record information (“log data”), including information that your browser automatically sends whenever you visit a website, or that your mobile app automatically sends when you’re using it. This log data includes your Internet Protocol address.

Cookie data. We also use “cookies” (small text files sent by your computer each time you visit our website, unique to your account or your browser) or similar technologies to capture log data. When we use cookies or other similar technologies, we use session cookies (that last until you close your browser) or persistent cookies (that last until you or your browser delete them). For example, we use cookies to store your preferences or other settings so you don’t have to set them up every time you visit www.naturalspasupplies.co.uk. Some of the cookies we use are associated with your Natural Spa Supplies account (including information about you, such as the email address you gave us) and other cookies are not.

Device information. In addition to log data, we collect information about the device you’re using to access our website, including type of device, operating system, settings, unique device identifiers and crash data that helps us understand when something breaks. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.

Cookie Policy

Like most websites, we use cookies to track site usage and trends and to improve the quality and customize your experience.

A cookie is a tiny text file that resides on your computer, mobile phone, or other device, and allows us to recognize you as a user when you return to the Natural Spa Supplies Ltd website using the same computer and web browser. When we use cookies or other similar technologies, we use session cookies (that last until you close your browser) or persistent cookies (that last until you or your browser delete them). For example, we use cookies to store your preferences or other settings so you don’t have to set them up every time you visit www.naturalspasupplies.co.uk. Some of the cookies we use are associated with your Natural Spa Supplies account (including information about you, such as the email address you gave us) and other cookies are not.

For more detail on how businesses use cookies on websites, please see www.allaboutcookies.org In essence they help us to see what kind of website visitors we have and how long they stay. Cookies are used on this shopping site to keep track of the contents of your shopping cart.  They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies.  If you turn off cookies, you will be unable to benefit from the other features that use cookies. You can opt out of cookies if you wish and learn more on the Google Analytics Opt Out Page https://tools.google.com/dlpage/gaoptout .

All modern browsers allow you to change your cookie settings. You can usually find these settings in the ‘Options’ or ‘Preferences’ menu of your browser. To understand these settings, the following links may be helpful, or you can use the ‘Help’ option in your browser for more details.

Cookie settings in Chrome

Cookie settings in Firefox

Cookie settings in Internet Explorer

Cookie settings in Safari

Cookie settings in Opera

Cookies Used on Our Site

Here is a list of useful sites that you can find out more about specific services that we may use and their use of cookies:

Facebook’s policy: http://www.facebook.com/about/privacy/your-info-on-other

Twitter’s privacy policy: https://twitter.com/privacy

YouTube video player cookie policy: http://www.google.com/intl/en/policies/privacy/faq/#toc-cookies (Google’s standard terms).

Pintrest: https://policy.pinterest.com/en/cookies

Google+: https://policies.google.com/privacy

Mail Chimp: https://mailchimp.com/legal/privacy/

Reward Stream: TBA: https://rewardstream.com/app-pri-pol-rstrm/

Webinterpret: https://www.webinterpret.com/uk/privacy-policy/

Web Server Log and Traffic Analysis

www.naturalspasupplies.co.uk collects data regarding visitors to the web site. The domain name and IP address do not reveal personally identifiable information about the visitor other than the IP address from which they have accessed our site. www.naturalspasupplies.co.uk uses this information to gather statistics from our traffic, but does not collect and evaluate this information for others.

www.naturalspasupplies.co.uk web servers does not record personally identifiable information about the visitor. This information is used only to initiate future improvements to the site.

Device information

In addition to log data, we collect information about the device you’re using to access our website, including type of device, operating system, settings, unique device identifiers and crash data that helps us understand when something breaks. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.

Personal Information

We request personal information from the user within our order process. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date) using the payment services we have installed – Paypal and Sage Pay. The information is used for billing purposes and to fill customer’s orders only. If we have trouble processing an order, the contact information is used to get in touch with you. The contact information and order information may be stored and used for the use of customer service representatives providing users with the service that they require.

Keeping in Touch

We would like to keep you informed of future developments, events, promotions and services by email. Natural Spa Supplies Ltd offers you an open invitation to sign up to our occasional newsletters and these are managed by www.mailchimp.com. We promise never to release your personal details to any outside company for mailing or marketing purposes.

In our newsletters we

We also like to share our excitement with you on social media – Facebook, Instagram, You Tube, Pintrest, etc.

Third Party Analytical Tools

We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what products they searched for.

We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Although Google Analytics places a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognising you on return visits to this site by disabling cookies on your browser.

Social Media

Natural Spa Supplies have a number of social media accounts including Facebook, Twitter, Pinterest and Instagram. Your consent to share information on these websites is covered by their own Terms and Conditions and Privacy Policies

3rd Party Links

This web site contains links to other sites. Please be aware that Natural Spa Supplies Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Links to third party websites on this Website are provided for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, to to an item in the shop and subject to the following conditions:

(a)          you do not remove, distort or otherwise alter the size or appearance of the Natural Spa Supplies logo;

(b)          you do not create a frame or any other browser or border environment around this Website;

(c)           you do not in any way imply that we are endorsing any products or services other than our own;

(d)          you do not misrepresent your relationship with  us nor present any other false information about us;

(e)          you do not otherwise use any Natural Spa Supplies Trade Mark displayed on this Website without our express written permission;

(f)           you do not link from a website that is not owned by you; and

(g)          your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause for breach of these terms and to take any action we deem appropriate.

You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of this clause.

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