Privacy

TERMS & CONDITIONS

See also our Delivery, Returns Policy and TERMS & CONDITIONS here.

Welcome to the Natural Spa Supplies Ltd website terms and conditions for use.

These terms and conditions apply to the use of this website at Natural Spa Supplies Ltd By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.

INTRODUCTION

We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you.

MAKING A PURCHASE

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. Please check your address details carefully, as item shipped to a wrong address must be repurchased before they can be shipped to the correct address.

Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email when you order with Amazon or Paypal checkout, but not for orders taken by telephone. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

(a)          where goods are not available;

(b)          where we cannot obtain authorisation for your payment;

(c)           if there has been a pricing or product description error; or

(d)          if you do not meet any eligibility criteria set out in our terms and conditions.

All UK transactions are in £ (Sterling). Non-UK order are taken on the website in the local currency using Paypal. Prices in other currencies are for guidance only. We take no responsibility for the exact exchange rate you are charged by your bank, credit card provider, Paypal or Amazon Checkout when purchasing from this site in £ (Sterling).

All prices include UK VAT at the current rates. We are VAT registered. Where we charge separately for packing, carriage and other relevant charges, the appropriate rates are set out in our specified pricing structure shown in the shop on this Website. Our prices are reviewed periodically in line with fluctuations in the costs, currency exchange rates and VAT changes. The next planned review will be on 01/03/2017

When you receive confirmation that your order has been shipped or back-ordered this is an indication that we have accepted your order, and hence a contract between us.

CUSTOMER COMPLAINTS

We endeavour to respond to all customer complaints or queries within three working days.

LICENSE

You are permitted to print and download extracts from this Website for your own use on the following basis:

(a)          no documents or related graphics on this Website are modified in any way;

(b)          no graphics on this Website are used separately from accompanying text; and

(c)           any of our copyright and trademark notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.

SERVICE ACCESS

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

VISITOR MATERIAL AND CONDUCT

Other than personally identifiable information, which is covered under the Privacy Policy below, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from this Website any material:

(a)          that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b)          for which you have not obtained all necessary licenses and/or approvals;

(c)           which constitutes or encourages conduct that would be considered a criminal offense, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d)          which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Website (including, without limitation, by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses these terms.

COOKIE POLICY

Like most websites, we use cookies to track site usage and trends and to improve the quality and customize your experience.

A cookie is a tiny text file that resides on your computer, mobile phone, or other device, and allows us to recognize you as a user when you return to the Natural Spa Supplies Ltd website using the same computer and web browser. For more detail on how businesses use cookies on websites, please see www.allaboutcookies.org Cookies are used on this shopping site to keep track of the contents of your shopping cart.  They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies.  If you turn off cookies, you will be unable to benefit from the other features that use cookies.

REGISTRATION

To register with www.naturalspasupplies.co.uk you must be over eighteen years of age. If you wish to make a purchase and are under eighteen years of age, please contact us at www.naturalspasupplies.co.uk so that we can verify your payment method with an adult.

Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

WEB SERVER LOGS AND TRAFFIC ANALYSIS

Naturalspasupplies.com collects data regarding visitors to the web site. The domain name and IP address do not reveal personally identifiable information about the visitor other than the IP address from which they have accessed our site. Naturalspasupplies.com uses this information to gather statistics from our traffic, but does not collect and evaluate this information for others.

Naturalspasupplies.com web servers do not record personally identifiable information about the visitor. This information is used only to initiate future improvements to the site.

Naturalspasupplies.com web site does not use cookies to gather information about visitors.

PERSONAL INFORMATION

We request personal information from the user within our order process. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date) use the payment services we have installed such as Paypal, Sage Pay or Amazon Checkout. This information is used for billing purposes and to fill customer’s orders only. If we have trouble processing an order, this contact information is used to get in touch with you. This information may be stored and used for the use of customer service representatives providing users with the service that they require.

KEEPING IN TOUCH

We would like to keep you informed of future developments, events, promotions and services by email. When you email us, Natural Spa Supplies Ltd may use your email address information to send you information about our web site or promotional material in the form of newsletter. You may opt-out of receiving such mailings by stating “no mail” in your correspondence. We promise never to release your personal details to any outside company for mailing or marketing purposes.

3RD PARTY LINKS

This web site contains links to other sites. Please be aware that Natural Spa Supplies Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Links to third party websites on this Website are provided for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, to to an item in the shop and subject to the following conditions:

(a)          you do not remove, distort or otherwise alter the size or appearance of the Natural Spa Supplies logo;

(b)          you do not create a frame or any other browser or border environment around this Website;

(c)           you do not in any way imply that we are endorsing any products or services other than our own;

(d)          you do not misrepresent your relationship with  us nor present any other false information about us;

(e)          you do not otherwise use any Natural Spa Supplies Trade Mark displayed on this Website without our express written permission;

(f)           you do not link from a website that is not owned by you; and

(g)          your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause for breach of these terms and to take any action we deem appropriate.

You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of this clause.

PRIVACY POLICY

We are committed to protecting your privacy; we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: Firstly to process your order, and secondly to provide you with the best possible service.

We don’t sell or otherwise pass on any personal information you provide to third parties other than when order details are processed as part of the order fulfillment process. In this case, the third party will not disclose any of the details to any other third party.

Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third parties for goods delivery purposes

Natural Spa Supplies Ltd complies fully with European Data Protection law which requires “Member States to protect the fundamental rights and freedoms of natural persons, in particular their right to privacy with respect to the processing of personal data”, as implemented by the UK parliament in the 1998 Data Protection Act (DPA). That is to say the data must be:

a.  Fairly and lawfully processed;

b. Processed for limited purposes;

c. Adequate, relevant and not excessive;

d.  Accurate;

e. Not kept longer than necessary;

f. Processed in accordance with the data subject’s rights;

g. Secure;

h. Not transferred to countries without adequate protection.

DISCLAIMER

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

LIABILITY

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

SEVERABILITY

The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

WAIVER

Failure by Natural Spa Supplies Ltd to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

ENTIRE TERMS AND CONDITIONS

These Terms & Conditions set out the entire agreement and understanding between you and Natural Spa Supplies Ltd. We reserve the right to change these Terms & Conditions at any time, without giving notice to you. Your statutory rights are unaffected.

MISCELLANEOUS

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

Version 20.02.14

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